Business Strategy of Barclays Bank Kenya

Business Strategy of Barclays Bank Kenya Chapter 1: Introduction 1.1 Rationale The research will be looking at some of the core business processes within Barclays Bank Kenya and discussions on how automation has been achieved vis-Ã  -vis the hardware and software tools used to drive automation within these processes. The research will also outline the criteria for the selection of automation tools used, how these tools work together to drive automation and how process automation could be made more efficient in the future. Singh et al. (2002) observed that, the need for banks to recurrently remain relevant in a very competitive industry and to satisfy ever growing customer demands, triggered the need for an e-banking solution whose transformaton goes as far back as the 1970s. The deployment of advanced Information Technology helped reduce cost by mostly eliminating the need to build new brick and mortar structures. It also helped to ensure that customers could perform transactions such as cash withdrawal and account balance checking without necessarily stepping into a banking hall. While (Arebeyen, 2011)stated that the high level of competition in the banking sector and a need to remain competitive and relevant together with customer demands for more efficient 24hour banking services led to a need for banks to re-engineer their business processes mostly with the introduction of electronic services. He also concludes by stating how the re-engineering process, through the application of Information Syste ms significantly improved the profitability performance of the banks. Oluwatolani, Joshua and Philip (2011) reported on the impact Information Technology has had on the banking sector. How it has become a transformational tool in making the national economy for competitive and produced a new domain of economic and social partnerships. Laudon and Laudon (1991) also argue that it is impossible for managers to ignore Information Technology as they play a fundamental role in modern day organizations. They pointed out how the worlds top 500 companies have now been linked with Information Technology and how Information Technology has increasingly changed the way banks organized their corporate structures to enhance the efficiency and speed of service delivery. Banks opt for tools that are used to automate business process for various reasons. These tools enable banks to have smaller operational units that result to value-adding tasks that include complex processes like deal origination as well as activities requiring human interventions. Automating processes helps in reducing the use of paper, supporting decision making and digitizing work flow. By embracing fully the use of these tools, banks often create a substantial improvement in customer service and in productivity. In other words, these tools are cost effective and more efficient because they offer solutions that rescue back-office procedures from unnecessary errors and expenses. Therefore the objective of this research is an attempt to fill that gap in knowledge. To conduct a study and gain insight into the tools (hardware and software) that have tremendously improved the banking services within Barclays Bank Kenya, which will be used as a case study for this research. 1.2 Problem Statement The problem this research aims to solve is the inadequate availability of studies on the hardware and software tools that drive process automation within the Kenyan banking sector. This problem has led to a gap in knowledge between the need/analysis of Information Systems in the Kenyan banking sector and the impact Information Systems have had on the sector over the years. This study therefore seeks to bridge that gap by conducting a research on the tools (hardware and software) used to drive automation within Barclays Bank Kenya, the criteria for the selection of tools used, how these tools combine to form a cohesive and effective workflow of processes and how process automation could be made more efficient in the future. 1.3 Justification New generation of modern technology tools enable organizations to resolve the paradox of having to standardize their operations and business processes as a means of achieving operational excellence as well as cost leadership. They help the organizations to achieve significant goals as well as changing their operational models so that they achieve efficiency and innovations. The use of technological tools in running business processes is significant more so because the priorities of organizations are sifting and at the top of the list, most organizations are considering productivity and cost control as most crucial. The technology has helped many organizations to be more effective in their services and products delivery. Business process management utilizes digital tools as a means of creating models that lead to optimization of key business processes. Within the banking system, there are four core business processes that include; production, ad-hoc, administrative and collaborative. The core business within the banking systems are implemented to meet various business requirements such as: acquisitions or mergers by a bank, the need for more flexibility within an ever increasing competitive market as well as the regulatory changes that are inadequately handled through legacy systems. Administrative work flows entail processes that are repetitive and predictable and involves simple task coordination rules like travel request and routing an expense report via an authorization process. Ad-Hoc workflows deals with human coordination, co-decision, collaboration and mostly appear in office processes including sales proposal and product documentation. On the other hand, collaborative workflows involve several iterations of a similar step up to the time an agreement is reached and may also involve getting back to a previous stage. Lastly production workflows encompass predictable and repetitive business processes that are usually critical in nature and may include loan application. Production workflow refers to a process of information that involves access to several or one information system. Production and administrative business processes are the bureaucratic procedures that comprises of well-defined steps that are controlled through defined rules. These two processes can be described with a lot of ease by conventional modelling tools. They are automated by the use of a Workflow Management Systems. Ad-hoc processes are quite similar to administrative processes but differ in that they deal with loosely defined or unique conditions. These conditions cannot be modelled easily nor can they be supported by current Workflow Management Systems effectively. On the other hand, collaborative processes are characterized by the number of those participating as well as by the synchronization required. Collaborative processes are adequately handled by the use of groupware technology. There are various tools used to automate various processes. Theres no question about the impact Information Technology has had on banking operations and still continues to have. It is therefore important to not only study these impacts but also to look at some of the tools that have helped automate the operations of the banking sector. This research will help fill that gap in knowledge by exposing readers to how various hardware and software tools are being used to automate some of the business operations within the banking sector. 1.4 Aims and Objectives 1.4.1 Aims The aim of this research is to provide insight into the hardware and software tools that are used to drive banking process automation within Barclays Bank Kenya. 1.4.2 Objectives The specific objectives of this research are: To identify and analyze the various computing tools used to automate the operational processes of Barclays Bank Kenya. To determine the criteria used by Barclays Bank Kenya in selecting the tools used in automation. To identify the synergy between the various operational tools and interactivity. To identify possible upgrades to the automation system that could increase efficiency. To write a report on the research findings 1.4.3 Research Questions What is the operational workflow of the banking process? What are the hardware and software tools used to automate the banking process? What are the criteria for the selection of hardware and software tools used in the automation of the process? How does the process integrate with other processes? How can the process be made more efficient vis-Ã  -vis the tools used? 1.5 Scope This research is concerned with the hardware and software tools that have been used to achieve banking process automation within the Barclays Bank Kenya. The bank was selected due to its wide coverage branch network and its heavy reliance on Information Technology in carrying out its banking operations. The research also looks into the criteria used in selecting the tools used for automation. It describes the synergy between the various tools and how they interact. And finally it identifies possible upgrades to the tools that could increase the overall efficiency of the automation process. 1.6 Ethical and Professional Issues 1.6.1 Ethical Issues Informed Approval The subject of the case study must fully understand the scope and depth of the research before the researcher can start the study. Impropriety in Research Forgery and distortion in conducting and analyzing research must be avoided and if present should be reported to the supervisor of the research as every academic community has the responsibility of tackling research misconduct. 1.6.2 Professional Issues Citing Sources It is important for the researcher to cite the works of other authors that have been included in his/her research in other to avoid plagiarism. The use of citations is professional as it gives credibility to the researchers own work. Confidentiality It is important that the confidentiality of the source(s) always be maintained by the researcher unless where the source(s) has given explicit permission for their name(s) to be mentioned in the research. This increases the level of rapport between the researcher and their source, making the source willing to provide vital information to the research without fear of their identity being disclosed. 1.7 Schedule The project schedule is shown below with the aid of a Gantt chart. Research Define Research Questions List the cases and choose analysis tools Arrange to collect data Collect data analyze the data Write a report Jan. 2017 Feb. 2017 March. 2017 April. 2017 May. 2017 April 2016 Figure 1.0: A Gnatt Chart Showing the Research Schedule 1.8 Budget TABLE 1.0: Breakdown of Proposed Estimate for Conducting this Research S/NO BUDGET ITEM AMOUNT (KSH) 1 Phone Calls 2,000 2 Internet Data 2,000 3 Printing 1,500 4 Transportation 1,500 TOTAL 7,000

The Scarlet Letter :: English Literature

The Scarlet Letter In most books, readers see events and happenings in their own personal way, which differs slightly from other readers' interpretations of the same book. In The Scarlet Letter, however, a radical new theory has developed on the death of Arthur Dimmesdale. Originally, it was generally accepted that Chillingworth's part in the death of Dimmesdale was purely psychological, but perhaps he played a greater role than thought before. In the book, Chillingworth is a physician who had been captured by Native Americans sometime ago and subsequently released by them into Boston, Massachusetts, who was strictly a Puritan settlement at the time. In the years of his imprisonment by the Indians, he was taught many native herbs and plants of the New World, and their uses on the human body. Through this, he entered Boston as a physician, known to have "gathered herbs, and the blossoms of wild-flowers, and dug up roots, and plucked off twigs from the forest-trees, like one acquainted with hidden virtues in what was valueless to common eyes." ( The Scarlet Letter , p. 120). Chillingworth had the knowledge of a particular drug, Atropine, which caused a sickness that closely resembled the condition of Dimmesdale. Chillingworth's motive for retribution to Dimmesdale for his adultery was very clear throughout the book, "There is a sympathy that will make me conscious of him. I shall see him tremble. I shall feel myself shudder, suddenly and unawares. Sooner or later, he must needs be mine." (p. 80). Chillingworth's vengeful nature consumed his life and his only goal in life became the torment of Hester's adulterous husband, Dimmesdale. He was already showing signs of sickness, assumed by the reader to be attributed to his guilty conscience, and these were only amplified by the poisoning Chillingworth had inflicted upon him. Dimmesdale's physical state and reactions also gave the reader clues to Chillingworth's role in Dimmesdale's demise. Upon Chillingworth's arrival to Boston, Dimmesdale immediately showed symptoms of atropine poisoning, or, to the reader at the time, signs of his guilt and adultery. As the doctor-patient relationship between Chillingworth and Dimmesdale grew, Dimmesdale's health faded. "His form grew emaciated; his voice, though still rich and sweet, had a certain melancholy prophecy of decay in it; he was often observed, on any slight alarm or other sudden accident, to put his hand over his heart with first a flush and then a paleness, indicative of pain." (p. 119). Also, as time progressed, Dimmesdale's symptoms became more severe and resembled like those attributed to atropine poisoning.

FMC Green River Essay

FMC Green River, one of the plants of FMC Corporation presently experiences dilemma regarding the efficiency and effectiveness of the entire plant with respect to other plants of FMC Corporation specifically FMC Aberdeen. Despite of the many year of FMC Green River in operation, it has been overtaken by a much younger company-FMC Aberdeen in terms of profitability and operating cost reduction rate. FMC Green River and FMC Aberdeen have different management orientations and plant operations. But despite of these differences, FMC Green River still faces the problem of having inefficient plant operations relative to FMC Aberdeen. In this regard, Ken Daily, FMC Green River manager, decided to study the possibility of using some of the management principles that FMC Aberdeen has been using for the past years of its operations. Organizational and Behavioral Analysis After a critical analysis of the case, Bob Lancaster and his â€Å"unorthodox† way of managing people would be the primary reason why FMC Aberdeen has been experiencing high productivity and efficiency since its establishment. The extensive recruitment process of FMC Aberdeen secured the said plant with dedicated yet skilled workers and has passion over taking initiatives in making the entire plant more productive. On the other hand, FMC Green River has a very opposite orientation than of FMC Aberdeen. There is no sense of group effort and teamwork on the floors of FMC Green River plus having more workers on a job area even if a few numbers of workers can finish the same job at the same quality level. Furthermore, wages of FMC Green River is relatively higher relative to other FMC Corporation’s plants all over the United States. Combining this fact with the information that job areas in FMC Green River can be performed by less number of people seems to be the reason behind they are performing inefficiently. They said plant pays workers that are really not contributing to the entire company. Worker-management and worker-worker relationship is also of low level since working stations of every worker are located far from one another thereby causing a less interaction between every employee. Ken Daily, though he encourages interaction between the management and the employees, still, given the fact that the working stations of every worker are located far from one another would only make his management style of being interactive and open fail. It has been identified that the structure of the plants of FMC Green River is already old and must be renovated and structured in such a way that every workers can interact with each in order for the management style of Daily and FMC Aberdeen to work in FMC Green River. The lax recruitment process of FMC Green River also contributed for the low productivity of their production floors since not all of the workers of FMC Green River are skilled enough to assume responsibilities in the said plant. Alternatives One of the possible alternatives that Daily must implement would be to renovate the structure of FMC Green River’s plants in such a way that the workers will have enough chances of interacting with one another thereby creating an avenue towards the development of sense of teamwork and group effort to attain higher quality output for the company (Binkley, 2007). Another possible alternative that FMC Green River could implement would be to review the performances of every employee and provide sanctions to those that have negative performances. Even though these employees are being protected by the labor union, still, with the basis of not conforming to the standards of FMC Green River, the management can right away fire those employees with low performance and productivity. On the other hand, FMC Green River management must provide incentives to those employees that able to surpass the expectations of the management. This will motivate every employees of the said plant to perform productively. FMC Green River must provide a new set of schedules for the entire work force of the plant in such a way that there will be no worker that will be laid off and only the optimal number of workers will only report on a specific day depending on the urgency of the production line. Daily must reach out to his workers and employees to organizing company outings, picnics per department in order to establish a good working relation with the workers and at the same time earning their trust (Weber, 2007). A manager that approaches an ordinary worker will be appreciated by the latter and will boost the morale of every employees of the plant. The last but not the least alternative would be the provision of trainings and seminars for FMC Green River’s workers that would enhance not only their skills but also their outlook on performing their responsibilities in the company. With this, Ken Daily will be able to increase the productivity as well as the flexibility of his workers in performing their responsibilities to the company. Recommendation Among the above identified alternatives above, the most effective alternative would be the restructuring of FMC Green River’s plants in such a way that every workers will have a chance to interact with each other creating enough room for the development of teamwork and cooperation on every workers of FMC Green River. This will increase the productivity of the workers and at the same time the productivity of the plants. If this will become successful, it would be now easy for Daily to approach his workers and make bond as well as to earn their trust and this solution will also boost the morale of every workers of FMC Green River (Levit, 2002). Implementation and Contingency Plan The renovation of various plants will take one at a time in order not to affect the operation of the entire company. After this, Daily is expected to launch some activities, as a â€Å"mood starter†, of the interactions of every worker on their new working stations after the renovation process. A few months after this, Daily can now launch activities that would enhance the interaction of employees from various departments and then from various plant to widen the range of interaction in FMC Green River. If this solution will not work, then the restructuring of workers schedule in such a way that all of the workers will still remain in the company yet the optimal number of workers are the ones that will report on a given day in order to minimize their operational cost and increase the productivity of the entire company.

Racial Discrimination The And Wearing The Zoot Suit

Throughout the complex and contradictory history of the United States, minorities always had to stand out and fight for their human rights, because there were no rights for the minorities and they were always treated differently than the White people, and these situations can be described as racial discriminations. In 1930s and 1940s, there were some historical events took place in Los Angeles that affected the relationship between different ethnic groups and the transformation of different ethnic groups in social position. The development of Olvera Street and wearing the zoot-suit are definitely some ways for Mexicans and other minorities to â€Å"negotiate† their identities when they were facing serious racial discrimination. The racism toward Mexican people and other minorities during that period is obvious to see from the idea of White supremacy. The Mexican and African Americans were often called â€Å"Subaltern subjects†, because during that period they had low social status, they did not have any political power, and they did not even have any civil rights. Yet the environment they built and their physical appearances definitely helped themselves to figure out who they are in the United States even when they had to face such a big change in that period. In 1930s, there were a huge population of Mexicans living in Los Angeles, and the huge deportation was essentially the beginning of the battle between the Anglos and the Mexicans. Olvera Street is a place that helps Mexicans toShow MoreRelatedZoot Suits Riot Film1107 Words   |  5 PagesIn effect, they tried to disassociate themselves from this faction. Young Latino men referred to themselves as pachucos and sported oversize suits known as zoot suits. In the film Zoot Suit Riots, Joseph Tovares remarkably portrayed the difficult lives of Mexican Americans in the 1940s. Zoot Suit Riots is a powerful film that explores the complicated racial tensions, as well as the changing social and political scene leading up to the riots in the streets of Los Angeles in the summer of 1943. WhiteRead MoreSocial Movements Created by Mexican Americans1447 Words   |  6 PagesNew York’s Harlem nightlife. Many young men of African American descent wore suits that had exaggerated shoulder pads, pegged trousers that were very tapered at the ankles, oversized coat, long dangling key chain and wide brimmed hats, this style is called the Zoot suit. According to the fashion reader, Cosgrove states that â€Å" The word Zoot means worn or performed in its’ lavish style when, most jazz musicians wore, zoot suits on stage like, a famous jazz performer Cab Calloway.† Cab Calloway had inspiredRead MoreThe Zoot Suits : A Time Of War For T he United States1785 Words   |  8 Pagesto identify with, zoot suits. The zoot suits were more than just a fashion statement. The suits were part of the Mexican American youth culture and uncovered the truth of what society really thought of Mexican Americans. They played an important role in history by putting the issues of the people who used them to express who they were as a minority into the spotlight. Zoot suits made their first appearance in the 1920s during the height of the Harlem Renaissance. The term ‘zoot’ has no real definitionRead MoreMexicans And Mexican American Youth2035 Words   |  9 PagesTwo. Such hostilities are reflected in our treatment of Mexican Americans in the late 19th after the Civil War and early 20th centuries, the Sleepy Lagoon murder responses, and the Zoot Suit riots. My primary source reveals a feeling of inferiority in the United States by the Mexican American youth due discrimination that they faced, which can be better understood by analyzing the cultural contexts. 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The Progressive Era was from 1890 to 1930 and was renowned for the idea of Mankind’s ability toRead MoreLaw Enforcement And Criminal Justice System2527 Words   |  11 Pagesbeen accused of exhibiting biasness when it comes to the implementation of the law. The two systems have been accused of being harsh on particular ethnic communities and being too lenient on other communities. One perfect exemplification of the discrimination and bias exhibited by law enforcement agencies regards the criminalization of Black and Latino communities. Recent statistics indicates that members of the black and Latino communities are increasingly being exposed to harsher treatment by theRead MoreRace Determined Inclusion and Exclusion in America1861 Words   |  7 PagesBlacks (African Americans) and Native Americans, were excluded from first class citizenship, and were and still are in some cases America’s victims of separatism. Americans of European descent fought to keep their status quo though eugenics, racial discrimination and unfair laws and practices. Therefore, many obstacles were put in place to disenfranchised minorities through strategically bigoted activities and politically orchestrated legislation. Some of these things included inequality in economicsRead More Social Changes In The US Durring WW2 Essay1918 Words   |  8 Pagesformed organizations. The National Association for the Advancement of Colored People (NAACP), was the largest organization of its kind and fought for the equal treatment for African-Americans. The Congress of Racial Equality (CORE) was founded in 1942 and mobilized mass resistance to discrimination and employed acts of non-violent civil disobedience such as sit-ins at movie theaters and restaurants. The March on Washington Movement (MOWM) was organized by A. Philip Randolph to bring attention to the

The Revenge Tragedy Of Hamlet Essay - 1976 Words

Issara Butt Professor Abbott English 102 November 30, 2016 The Revenge Tragedy of Hamlet Revenge tragedies share some common characteristics of the play Hamlet which classify them in the group of many great stories such as The Spanish Tragedy, and King Lear. A vengeful ghost, a play within a play, and the main character who seeks revenge on an opponent and murdered (KAY). At some point in life many of us feel the need to seek revenge and never actually act upon it, but what if we did? What would be the consequences and what would life be like afterwards. The thoughts we have of this makes the stories of revenge tragedies exciting and intriguing. They are our thoughts written on paper and into a story making as if what we think is actually happening. In the time of Shakespearean writing, things would have gone slightly different. The play Hamlet, is a prime example of a revenge tragedy in its refined state of written speech. Hamlet is a revenge tragedy for many reasons, not only that but it is the most written, re-enacted, and read play of al l time (TUMIEL). The multiple plots of revenge, murders, and ghost appearances makes Hamlet the leading play of revenge tragedies and most studied currently in academic curriculums. It is believed to be that William Shakespeare’s Hamlet was based off of Thomas Kyd’s story, Ur-Hamlet (MABILLARD). Although Ur-Hamlet was a rough and uncut version of a revenge tragedy and needed further developing, but Shakespeare’s Hamlet is well refined,Show MoreRelatedHamlet : A Classic Revenge Tragedy1103 Words   |  5 PagesHamlet is not like any tragedy. Hamlet is a classic revenge tragedy. All the revenge tragedies were popular in England during the late 16th and early 17th. A Shakespearean tragedy is built upon a central conflict which runs through from the beginning to the end of the tragedy until the conflict is finally resolved. The play is built upon the long, tragic conflict between Hamlet and Claudius and the conflict is built upon the figure of revenge. The Driving points that shapes the plot of play areRead MoreHamlet- A Revenge Tragedy Essay705 Words   |  3 Pages Hamlet is one of Shakespeare’s most well-known tragedies. At first glance, it holds all of the common occurrences in a revenge tragedy which include plotting, ghosts, and madness, but its complexity as a story far transcends its functionality as a revenge tragedy. Revenge tragedies are often closely tied to the real or feigned madness in the play. Hamlet is such a complex revenge tragedy because there truly is a question about the sanity of the main character Prince Hamlet. Interestingly enoughRead MoreShakespeares Hamlet: The Tragedy of Revenge1165 Words   |  5 PagesShakespeares Hamlet: The tragedy of revenge The time is out of joint: O cursed spite, / That ever I was born to set it right! (I.5). Shakespeares Hamlet is an unwilling avenger. Despite his hatred of his uncle Claudius and his sense of the injustice perpetuated upon his fathers memory, Hamlet seems unable to obey the will of his fathers ghost. Ultimately, this is not shown to be a sign of weakness or cowardice upon Hamlets part. Rather, the intellectual protagonist understands all too wellRead MoreHamlet And Laertes - A Revenge Tragedy1248 Words   |  5 Pages Hamlet and Laertes – A Revenge Tragedy Everyone’s personality can be changed through encountering different situations. In Hamlet, playwright William Shakespeare presents two characters, Hamlet and Laertes, who love their fathers, King Hamlet and Polonius respectively. Once their fathers are murdered, Hamlet and Laertes become mentally insane committed acts of reprisal. In particular, Hamlet wants to kill Claudius and Laertes wants to kill Hamlet. 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Revenge tragedy is also the central conflict within a literary work. In the play, Hamlet,Young Fortinbras, and Laertes are all examples of revenge tragedy. Hamlet ironically isn’t a person that showsRead More Revenge and Vengeance in Shakespeares Hamlet - Pure Revenge Tragedy?1932 Words   |  8 PagesHamlet – the Revenge Tragedy?  Ã‚        Ã‚  Ã‚   A baffling array of considerations relevant to the revenge aspect of Shakespeare’s tragic drama Hamlet make an essay on this topic an interesting experience.    Ruth Nevo in â€Å"Acts III and IV: Problems of Text and Staging† explains the uncertain place which revenge occupies within the hero’s most famous soliloquy:    And conversely, because self-slaughter is the ostensible subject of the whole disquisition, we cannot read the speech simplyRead MoreEssay on Discuss Hamlet as a Revenge Tragedy1023 Words   |  5 Pages2011 Discuss Hamlet as a revenge tragedy Revenge has caused the downfall of many a person. Its consuming nature causes one to act recklessly through anger rather than reason. Revenge is an emotion easily rationalized; one turn deserves another. However, this is a very dangerous theory to live by. Throughout Hamlet, revenge is a dominant theme. Fortinbras, Laertes, and Hamlet all seek to avenge the deaths of their fathers. But in so doing, all three rely more on emotion than thought, and takeRead MoreHamlet as a Revenge Tragedy Essay examples1285 Words   |  6 PagesHamlet as a Revenge Tragedy Revenge tragedy was a brief sub genre of tragedy at the end of the sixteenth century, despite some clashes with the teachings of the church. In a revenge tragedy a crime, normally murder, has gone unpunished, because the criminal has too much power and cannot be reached by the law. This fact is revealed by a ghost to someone closely connected with the victim, laying on him the responsibility to revenge the crime. The revenger is usually anRead MoreA Traditional Revenge Tragedy Approach To Hamlet759 Words   |  4 PagesA Traditional Revenge Tragedy approach involves the drama of a character seeking revenge for an injury or caused by another character (Reedy). In the play of Hamlet, this approach can easily be seen in the character Hamlet’s plot to â€Å"remember† his father. After his father’s death, Hamlet spends the whole play concocting a plan to avenge his father. He develops a play to bring guilt to his father’s murderer and to convince the royal subjects of their king’s foul sin. The tragedy in this approach occurs

The Crucible By Arthur Miller - 841 Words

The Crucible is a chaotic play, throughout this American classic Arthur Miller takes the reader through multiple events of terror and insanity. While creating a great on-stage play, Arthur Miller portrays his life through the events, the characters, and plot of The Crucible. Using vivid imagery and comprehensible symbolism, Miller manipulates the real personalities of the characters and events in 1600 Salem, Massachusetts to create a symbolic autobiography. Throughout this play, the reader experiences Miller s poverty-stricken childhood, his tragic marriage occurrences, and his undergo with McCarthyism. Arthur Miller was born from parents of Polish and Jewish descent, Augusta and Isidore Miller, in Harlem, 1915. Isidore, Arthur s father, owned a successful clothing store bringing the family adored wealth. Upon the Wall Street Crash of 1929, The Miller’s lost ostensibly everything. Their financial hardships enforced the family to move to Brooklyn. Young Arthur Miller went from living in prosperity to living a struggled American childhood. Miller symbolizes this significant phenomenon in his early years with the witch trials in The Crucible. 1692 Salem, Massachusetts went from a sustained settlement to a chaotic nightmare within a period of days. Once the witch trials started everything was ostensibly lost. All happiness, security, love, trust for others, and composure vanished with the commencement of the witch trials. Another event in The Crucible that symbolizes ArthurShow MoreRelatedThe Crucible By Arthur Miller1269 Words   |  6 PagesAt first glance, the playwright Arth ur Miller in The Crucible highlights the historical significance of the Salem Witch Trials of 1692, but in fact it is an allegorical expression of his perception of McCarthyism. If the reader has some background information on Arthur Miller’s victimization as a communist, it is evident that the play is a didactic vessel illustrating the flaws of the court system in the 1950’s. The communist allegations were launched at government employees, entertainers and writersRead MoreThe Crucible By Arthur Miller1681 Words   |  7 Pagesof their way to the last dying breath to make sure they leave with a good or bad reputation. In one of the recent literature study in class â€Å"The Crucible† by Arthur Miller, Miller uses characterization to illustrate reputation throughout the play. â€Å"The Crucible† takes place in Salem, Massachusetts. It is based upon the Salem witch trails. In â€Å"The Crucible†, we journey through the life of three characters who reputations plays a major role in the play. The three characters are John Proctor, AbigailRead MoreThe Crucible By Arthur Miller998 Words   |  4 Pagesmotivated by jealousy and spite. The Crucible is a four-act dramatic play production that was first performed on January 22, 1953. Arthur Miller used dialogue within the characters to cover the multiple themes; conflicts and resolutions, plus the few directions for the different actions of the play. The Salem Witch Trials were intended to be performed as the play however, when read, it can be more carefully examined and broken down to analyze the techniques. Miller, the playwright, uses literaryRead MoreThe Crucible By Arthur Miller1333 Words   |  6 PagesAs the various characters in The Crucible by Arthur Miller interact, the dominant theme of the consequences of women’s nonconformity begins to slide out from behind the curtains of the play. Such a theme reveals the gripping fear that inundated the Puritans during the seventeenth century. This fear led to the famous witch-hunts that primarily terrorized women who deviated from the Puritan vision of absolute obedience and orthodoxy. Arthur Miller presents his interpretation of the suffering by subtlyRead MoreThe Crucible By Arthur Miller1145 Words   |  5 PagesUnbalance Through The Centuries In Arthur Miller’s play, The Crucible, the author reflects the persecution of communists in America in the 1950’s through a recount of the Salem witch trials. It is often presumed that Miller based his drama directly off of events that were particularly prevalent in the years surrounding the publication of The Crucible- which was released in the year 1953, towards the conclusion of the Korean War. Although there was not a literal witch hunt occurring during this timeRead MoreThe Crucible By Arthur Miller1063 Words   |  5 PagesIn the English dictionary, there are three definitions of the word crucible. One is a metal container in which metals are mixed and melted. Another is a severe test. But the third definition, and the one that I think fits the best for this book, is a place or situation in which different elements interact to create something new. In my mind, this fits because all of the characters had their little grudges and dirty secrets. But when all th ose seemingly little things interact, they formed somethingRead MoreThe Crucible By Arthur Miller1285 Words   |  6 Pages Rationale, Morality, Stereotypes, Pressure, Self-Censorship, Unanimity, and Mindguards. Groupthink has also taken place in our history a a country. The play, The Crucible by Arthur Miller is about a the real-life Salem Witch Trials that happened in 1692 - 1693, in Salem, Massachusetts. Some symptoms of Groupthink found in the Crucible are Rationale, Pressure, and Self-Censorship. The Groupthink symptom, Rationale, is described as when victims of Groupthink ignore warnings: they also collectivelyRead MoreThe Crucible By Arthur Miller811 Words   |  4 Pages While The Crucible, by Arthur Miller, is only a four act play, it still resembles the format of a five act play. The five-act structure evolved from a three-act structure, which was made famous by Roman Aelius Donatus. Donatus came up with three types of plays: Protasis, Epitasis, and Catastrophe. The five-act structure helped to expand the three act structure, mainly made famous by Shakespeare through his many tragedies. Even though The Crucible contains only four acts, it still has the commonRead MoreThe Crucible By Arthur Miller1052 Words   |  5 PagesBuddy Al-Aydi Ms.Healy English 9 CP 14th October 2014 The Crucible Essay The Crucible was a novel written by Arthur Miller in the 1950’s. It was written in a format of the play, portraying an allegory of the Salem Witch-Hunts led by Senator Joseph McCarthy. The book is known to have a inexplicable plot. This plot is advanced by multiple characters in the book in order to ensure that the reader maintains interest with the material that is being read. The farmer, John Proctor, would be theRead MoreThe Crucible By Arthur Miller Essay1646 Words   |  7 Pagesplays that came from the 1950s was Arthur Miller’s The Crucible. During a time when the U.S. was worried of communism taking over, Miller released The Crucible, which helped to capture the hysteria that was occurring. The play presents itself as a metaphor for the House of Un-American Activities Committee that was created during the Cold War when communism was spreading, but Miller never actually referenced it in the play. Although Arthur Miller’s The Crucible is set in the la te 1600s, it offers

Case Study Of A Spa ARISE- MyAssignmentHelp

Question: Discuss about the Case Study of a Spafor ARISE. Answer: Increasing the Cost of the Services: ARISE was a new spa in the market compared to its main competitors. They were the established spas like Canyon Ranch located in expensive hotels. ARISE kept the charges for its services low to compete with its competitors using a low pricing strategy (Beer and St. Clair 2017). The spa incorporated the tipping system which compensated the deficiency in the charges. The tipping was a part of the compensation given to the personal wellness coaches (PWC). The management expected high tips which would motivate the PWCs but it fell flat. The high profile customers were least sensitive about the cost and were more concerned about the quality of service, thus contributed to the revenue of the spa. These customers were accustomed to the no tipping policies prevalent in the high end spas and followed the same at ARISE. This affected the income of the PWCs and impacted their motivation negatively. The management should increase the price of the services equably with the hotel spas which will co mpensate the low earnings from tips. This will increase the revenues and push the compensation of the PWCs up. This will result in increase in motivation of the PWCs and better their productivity (Peri?, Gai? and Ivanovi? 2015). Engaging ContractorModels: The big hotel based spas used independent contractor models who were paid as per their working hours. This system helped the saps to get a good client base and keep their costs low. It can be recommended after noting this cost cutting trend that ARISE should engage independent models to serve the customers. These models having specialised training can give better spa treatment to the customers. They can help the spa to create its own base of customers which can yield steady revenue. The spa can reduce the amount of fixed costs comprising of the salaries of the PWCs. The contractors have their own clientele and can contribute in increasing the clientele of the spa. This strategy can help the spa to improve its market position by following the trend of its competitors (Frsn et al. 2016). The HRM system at ARISE needs a radical overhaul in order to rid the spa off the high employee turnover. The three radical changes that the management needs to bring within the human resource system practices are: Changing the Compensation Pattern: As pointed out the previous part, the compensation of the PWCs were dependent on the tips from consumers to a considerable extent. It can also be pointed out that the premium customers who yielded most of the revenue were against paying such unofficial voluntary expenditure. This behaviour of the customers affected the salaries drawn by the PWCs that hampered their motivation. The management in order to compensate the loss of tips in the salary should increase the fixed part of the PWCs salary. This will reduce the employee turnover in the spa and increase client satisfaction due to continued services provided by a dedicated group of PWCs (Osibanjo et al. 2014). Behavioural Change in the PWCs: The next radical HRM change that the management needs to bring about in ARISE is the changes in the behaviour of the PWCs. The PWCs worked in a way that led them to scatter the articles and stocks used to provide services to the customers. Then they spent a lot of time in cleaning the service which delayed reception of the next customers. This prolonged waiting time caused customer dissatisfaction and negative image of the spa. The management should concentrate on streamlining service and cleaning in order to reduce customer waiting time. The management should enforce coordination between the PWCs and the cleaning staffs. There exists an acute lack of cooperation between the departments which delayed the process of service provision. The lack of cooperation resulted in less number of customers served in a day which reduced the revenue. Thus, the management is required to bring about radical changes in the behaviour of the PWCs. It should also enforce coordination among the PWC departments and among the PWCs and the cleaning staffs. Reduction of Conflict and Promotion of Professionalism: The lack of coordination among the PWCs led to conflict and loss of business production. This resulted in customer dissatisfaction and loss of revenue. The management should streamline the jobs of the PWCs if a customer avails one service after another. This will reduce conflict among the PWCs and encourage productivity (Hodari, Waldthausen and Sturman 2014). The management should also increase coordination between the PWCs and the cleaning staffs. The management from the exit interviews learnt that the high employee turnover was mostly due to personal reasons. The management must concentrate on promoting professionalism among its staffs to ensure a reduction in the employee turnover and reduce the cost of recruiting staffs frequently. Offer Professional Training: The management must train the PWCs with the most advanced techniques under the training programmes by reputed institutes and the government (Fauzi and Hashim 2015). This will improve the efficiency of the PWCs and reduce employee turnover. The business model is not so fundamentally flawed that the spa should withdraw from the market. Its turnover is lower that the industry limits which shows that the management is not totally faulty. As indicated in the previous parts, the firm needs to change its human resource management radically and continue doing business in the spa industry. The following advices can be given along with their implications on the stakeholders: Radical human ResourceManagement Restructuring: ARISE as indicated needs to restructure the human resource management and the methods of operations of its PWCs. This will increase in the productivity and yield more revenue for the company. This implies that the increase in revenue will allow the management to increase the compensation of the PWCs. This also implies that the PWCs will continue to give their services at ARISE for longer periods. This would lead to increase in customer satisfaction and increase in revenue. Collaborate with hotels: The spas and hotels enter into joint venture which allows them to take advantage of each others resources and customer base. This implies that ARISE should enter into joint venture with a hotel group which will provide it with customers. This will result in increase in revenue which will allow the spa to provide better compensation to its staffs. This will motivate and create job satisfaction among staff which will reduce turnover. The customers of the hotel can avail the services of the spa and vice versa. This will result in a large market share and generate huge profits for the management (Joppe 2015). References: Beer, M. and St. Clair, L. 2017. Arise: A destination-for-a-Day Spa. 1st ed. Harvard Business School. Fauzi, N.F.S.N. and Hashim, R.A., 2015. Factors Affecting Retention Intention Among Spa Therapists In Malaysia.OUM International Journal of Business and Management,1(2). Frsn, J., Luoma, J., Jaakkola, M., Tikkanen, H. and Aspara, J., 2016. What counts versus what can be counted: The complex interplay of market orientation and marketing performance measurement.Journal of Marketing,80(3), pp.60-78. Hodari, D., Waldthausen, V. and Sturman, M., 2014. Outsourcing and role stress: An empirical study of hotel spa managers.International Journal of Hospitality Management,37, pp.190-199. Joppe, M., 2015. Appendix 5.11. Osoyoos First Nations: Partnerships for Economic Development.Innovative Best Practices to Foster Sustainable Tourism in Ontarios Rural Communities, p.155. Osibanjo, A.O., Salau, O.P. and Falola, H.O., 2014. Modeling the Relationship between Motivating Factors; EmployeeRetention; and Job Satisfaction in the Nigerian Banking Industry.Journal of Management Policies and Practices,2(2), pp.63-83. Peri?, G., Gai?, M. and Ivanovi?, V., 2015. Research of employee motivation in the spa tourist centers in Serbia.Zbornik radova Ekonomskog fakulteta u Isto?nom Sarajevu, (10), pp.65-76.